Privacy Policy

1. Introduction

Kinwell ("we", "us", "our") is committed to handling personal information responsibly. This Privacy Policy explains what data we collect, how we use it, how we protect it, and what rights you have in relation to it. Kinwell operates as a general education and document organisation service based at 33 Huai Kaew Road, Suthep, Chiang Mai 50200, Thailand.

By enquiring about or attending any Kinwell session, or by using this website, you acknowledge that you have read this policy.

2. Data We Collect

Information You Provide

• Name and contact details (email address, phone number) provided via our contact form or direct communication
• Session booking information, including selected session type and preferred dates
• Feedback submitted after sessions

Information Collected Automatically

• Basic website usage data (pages visited, time on site) collected via analytics cookies if you have consented
• Technical data such as browser type and approximate location (country level)

What We Do Not Collect

We do not collect, copy, or retain any household documents handled during Paperwork Sorting Sessions. All documents are returned in full at the end of each session.

3. How We Use Your Data

• To respond to enquiries and confirm session bookings
• To send session overviews, summaries, and post-session materials
• To manage the Steady Family Support Plan subscription
• To process feedback and improve our session formats
• To fulfil any legal or administrative obligations under Thai law

We do not use personal data for marketing to third parties, and we do not sell data to any party.

4. Legal Basis for Processing

We process personal data on the following bases: (a) your consent, given when you submit our contact form or provide details for a booking; (b) the performance of a service agreement (when you book a session); and (c) our legitimate interest in maintaining records and improving our educational offerings, where this does not override your rights.

5. Data Retention

Contact and booking records are retained for up to 24 months from the date of last contact, after which they are securely deleted. Session feedback is retained in anonymised form only. You may request deletion at any time by contacting us at the address below.

6. Data Protection Measures

• Data is stored on password-protected systems accessible only to Kinwell staff
• Email communications containing personal data use standard TLS encryption
• Physical documents are handled on-site and never removed from the session location
• Staff are instructed not to discuss one client's information with any other client

7. Cookies

This website uses cookies to understand how it is used and to improve user experience. Essential cookies are required for basic site function. Analytics and preference cookies are only used with your consent. Please see our Cookie Policy for full details.

8. Third-Party Services

We may use third-party services including Google Analytics (with anonymised IP addresses) and standard email hosting. These services have their own privacy policies. We do not share personally identifiable information with advertisers or data brokers.

9. Your Rights Under Thai PDPA

Under Thailand's Personal Data Protection Act (PDPA), you have the following rights:

• Right to access your personal data held by us
• Right to rectify inaccurate data
• Right to request erasure of your data
• Right to restrict or object to processing
• Right to data portability (where technically feasible)
• Right to withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Links to External Websites

This website may link to external sites for reference purposes. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us so we can remove it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We will notify registered Steady Plan subscribers of material changes by email.

13. Contact Us

For any privacy-related enquiries or to exercise your data rights:

• Email: [email protected]
• Address: 33 Huai Kaew Road, Suthep, Chiang Mai 50200, Thailand